Exchange / ETH transfer - not working


I’ve tried to transfer some ethereum from my wirex account, but it is not working. It claims to be sent, and removed from my account, but an TXID for it does not exist.
Same for trying to exchange bitcoin to euros

Please help: ticket

Hi Tomi, I am sincerely sorry for any inconvenience caused.

I have escalated your case and have also updated you via the ticket, please take a look.

Warm regards!