Hello Madhu, thank you for your request.
I checked this case with our relevant team and they confirmed that your request was being processed by the ticket 1533112.
Let me kindly inform you that it’s a standard password recovery procedure. Due to security and privacy reasons, it’s being processed via the ticket.
As the security of our clients’ accounts is our main priority, we are not able to reset passwords for your Wirex account until you provide us with the requested details.
Please be informed that it’s a security measure and we require this information in order to make sure that we are granting access to the legitimate owner of the account.
Thank you for your understanding!