Frequently Asked Questions 🙋‍♀️

Support & Resources
#103

Hello, I have an problem with my wirex account. I wanted to transfer money from my wirex account to EUR account and now I have “pending” for 5 days. I contacted support that day and no response to this day… I don´t know what to do. If you guys can help me somehow I would be glad. If you will need ticket number than here it is: (To view the status of the ticket or add comments, please visit 49835.) I think this is the number. Thanks for response :slight_smile:

#104

Hello @lockoutted, I am sincerely sorry for the delayed update.

I have checked and escalated your case to our relevant department and I can confirm that it will be processed as soon as possible. I have also sent you a message, could you please take a look?

Thank you in advanced!

2 Likes
#105

Thank you, but where is the message you sent me located ? Where should I take a look ?

ut 5. 1. 2021 o 17:43 Anastasiia via Wirex Community - The Latest Feedback & Discussion | Wirex <wirexapp@discoursemail.com> napísal(a):

#106

Hi @lockoutted,

The message was sent to your registered email. I can see, that the issue with the card has already been resolved. Please try to make a transaction now.

Best wishes!

1 Like
#107

Thank you !

st 6. 1. 2021 o 15:30 Inna via Wirex Community - The Latest Feedback & Discussion | Wirex <wirexapp@discoursemail.com> napísal(a):

1 Like
#108

A post was merged into an existing topic: Account verification delay

#109

A post was merged into an existing topic: Card blocked cant use it

#110

A post was merged into an existing topic: My transfer is pending

#111

Good afternoon, I’m purchasing as normal with my Wirex Visa card but I’m no longer getting satoshi anymore?

#112

Pleas help, my account is not letting me use it and have money locked in there. My address has been verifying for days now and I need the money NOW. Please please please help. My ticket number is as follows: 101897
Thank you,
Huta

#113

I think there may have been an intermittent issue because I had the same issue during the week, and then this morning all those Satoshi appeared to redeem.
Hopefully everything is back onboard now.

#114

I’ve just looked and I still haven’t received any it looks like the future of the Wirex visa is over.

#115

Hi @Jasonline,

The issue should have already been resolved. If it’s not, please let me know your support ticket number so I could check internally.

Thank you in advance!

1 Like
#116

I can’t even use the complaint ticket thus I’m using this forum. Since the announcement of the visa issue I’ve had constant issues. The last ticket I could upload was: 1818320

Kind regards,

Jonathan

#117

Hi @Thomhu0116,

I have escalated your case to the verification team. They will contact you shortly.

Sorry for the delay.

1 Like
#118

It’s just finally allowed me to raise a ticket which is: 104316

Kind regards,

Jonathan

#119

Hi . I sent 3 tickets weeks ago but they don’t answer me, is something happening? Ticket 103166

#120

Hello Drone, we are sorry this unpleasant situation occurred.

I have just sent you an update via the support ticket. Please check it from your side.

Best wishes!

1 Like
#121

tickets are not coming to my email only commercial emails from wirex and your forum response

#122

Dear @DRONE_ACEDO,

Could you please check Junk/Spam folder in your mailbox and make sure your spam filters or anti-virus did not block Wirex emails?

Regards!

1 Like