Funding Wirex card

How do you fund your wirex card…It tells me when I’m attempting too that I need to go on dashboard and click My card…but I don’t have that as an option…any help would be appreciated…Thanks in advance.

Hi @Sarah_Terei :raised_hand_with_fingers_splayed:

I invite you to read this article, it will guide you to do it:

On web

  1. Log in to your Wirex account.

  2. On the Home screen, tap Cards and select the Wirex card you’d like to top up (GBP, EUR or USD).

  3. On the Card screen, tap Add Funds to Card.

  4. On the Add Funds to Card screen, enter the sum you’d like to add to your Wirex Visa card. You can tap MAX to add all available funds to your Card account. Please note that this sum cannot exceed the Card account’s balance limit.

  5. Tap Next, review your transaction, then tap Add.

On mobile

  1. Log in to your Wirex account.

  2. On the Dashboard, select the Wirex card you’d like to top up (GBP, EUR or USD).

  3. In the Card window, click Add Funds to Card.

  4. In the Add Funds to Card window, enter the sum you’d like to add to your Wirex Visa card. You can click Use maximum amount to add all available funds to your Card account. Please note that this sum cannot exceed the Card account’s balance limit.

  5. Click Add Funds.


If you have any difficulties, you can reach help support by creating a ticket here: https://wirexapp.com/help/request/create

Best regards!

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Hi

I have received my Visa card. Activated it. But can not add funds to it. Either via the app or the website. The add funds and withdraw from card are both greyed out. How do I change this?

Many thanks

Mark.

Hello Mark,

Could you please provide us with the reference ticket number? We will be glad to assist you.

Thank you in advance!

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Hi

I do not have a ticket number? How do I get one of these?

Cheers

Mark.

Dear Mark,

You can create it here: https://wirexapp.com/help/request/create and our support team will be glad to resolve this for you.

Best Regards!

1 Like