Have not received money from my bank

Hello.
14.12.2020. I transferred 1000 eur from Swedbank to my Wirex account. Until now, the money hasn’t entered my Wirex account. I turned to support (Request #1826008), but I only received a formal answer that they didn’t see such a transfer at all. I’m robbed! What to do?

If the situation is not resolved in the coming days, I plan to take the following action:

  1. I’ll turn to the police for help, so that they do their own methods.

  2. Through the social networks, I will inform the general public about my negative experience with Wirex.

  3. I will opt out of the Wirex services and go to another, safer partner. I think my example will be followed by the people I invited, and there are many.

Regards,
Viesturs

2 posts were merged into an existing topic: Support Inquiry Escalation Thread