Hello, my bank transfer is pending over a week.
Support doesn’t respond, they haven’t even listed a problem ticket
@d0pp1 We do not see any tickets submitted by you. The issue has been forwarded to our Support team. Please note that you will be updated via email as soon as possible.
Kind regards!
scores of us… we are legion !
Hello I cant access my account anymore and besides I have funds in there can you help me out… my email is dalerebman@gmail.com
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@d0pp1 We have forwarded this inquiry to our Support team. You will be contacted by them via email. Thank you for your patience. We hope for a quick resolution of your case. We would also kindly advise you to delete your previous messages containing your personal information.
Hello I cant access my account anymore and besides I have funds in there can you help me out… my email is dalerebman@gmail.com
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@dalerebman Please check your mailbox for the appropriate update from Support and respond accordingly in ticket #2868604. We would also kindly advise you to delete your previous messages containing your personal information.
Hello I cant access my account anymore and besides I have funds in there can you help me out… my email is dalerebman@gmail.com… PLease I need help
My account is still blocked, with no access to my traditional and cryptocurrency. It’s been 5 months now and still no solution from WIREX. In the meantime, I filed a complaint with the Bank of Lithuania. I expect that the bank will approach the problem more seriously and find a solution faster. I consider the operation of WIREX to be very risky and unpredictable, which has caused me a lot of financial problems, because they block the account without prior warning and refer to security reasons. I advise against using WIREX, because sooner or later they will definitely block the account. You will not receive useful feedback about the cause of the blockage from the support even after 4 months…shame…My ticket number is 1520396.
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Hello @Pallasgs, we are sincerely sorry to hear about your experience, please accept our apologies. We can also assure you that our Support team will update you as soon as possible. Regards!
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It’s terribly disingenuous to tell someone their account issues will be looked into ASAP when you know very clearly that it could be months. My issue is nearing it’s one year anniversary at this point. I’d rather be insulted directly than strung along and patronized. You could just send me a jpeg of a middle finger captioned with “HAHAHAH” and it would be more satisfying for both of us.
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ticket #2884172
for more than a week my documents have been checked, I send you my documents again and inform you that I want to close my account with you, as you are not competent towards your clients. I want to withdraw my positive balance from my account and also permanently close my account with my money in my account. Please respond to my post. Thanks
Hi @wishicould, we are sorry that you have faced such a situation. We’ll pass this to the Support team again and you’ll be updated on the status. Best regards!
Hello @Ruslun, thank you for contacting us here. We’ll pass your request to the Support team. You will be updated via ticket shortly. Best regards!
My account has been blocked.
Are you people going to have a small office party with the Bitcoin in my account???
Me too,
Had my account for over 2 years but I wanted to do my first deposit of ETH only 2 weeks ago. Did the deposit and needed to verify the account again. Did all the verification steps and after verification they froze all my transactions immediately. I can’t shift my crypto or funds to anywhere.
They advised me to order a Debet Card which would be sent to the Netherlands in about 5 workdays. After 12 days still waiting. Support doesn’t help, only tells me that everything is working fine and that they will forward the problem to another department.
Absolute disgrace. Seems like a scam to me…
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@Jerry_Clasby We see on our side that you have already been updated via email. Please check your mailbox including the SPAM folder just in case. Kind regards!
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@michielvh We are terribly sorry for all the inconveniences you have faced. We totally understand your frustration and dissatisfaction. We have forwarded this inquiry to our Support team. You will be contacted by them via email. Thank you for your patience. We hope for a quick resolution of your case.
My account’s been blocked for 8 months now and I still haven’t got any answer why. I have fumds on it that i really need, but I can’t reach them. Any help?
This problem has been occuring for weeks