How much longer will I have to wait for my case to be resolved?

my ticket is open from 8 Oktober

8 October ?
reasons why ?

hack my account

A post was merged into an existing topic: Support Inquiry Escalation Thread

I sent 6000 xrp to another wallet and its still pending from 5 days ago and no one gets back to me regarding this matter its a joke all I want is them to release my funds

Dear @Rich_Baker, welcome to our community!

I have asked our team to check your transaction as soon as possible.

Kind regards

This is the transaction thank you

Hello @Rich_Baker I can see, that your case has already been resolved. Please check it from your side.

Best wishes!

I probably have a problem with adopting XRP.
The sender did not enter my “destination tag”.
It is a great pain of 9761 xrp units. On the wirex page I read that it is possible only it will be lengthy.
I also wrote in support and my ticket number 445409

The support recommended that I try to write to the community as well.

Is there anyone who can advise and help me, what should I do?


I also send a screenshot of my addresses if needed

Hello @Martinn, thank you for taking the time writing to us.

I have escalated this to our Support Team. They will update you via the ticket shortly.

Warm regards.