I cant log in they always said cant recognize log in even the password is correct

I hope you can help me when i logging in they always said dont recognize the details put even its correct i already contact there support but its seem they have a worst costumer support :pleading_face: planning to post it on social media soon please fixed this and contact me asap

I’m a normal member too, just like you. :slightly_smiling_face:

Wen you text the support, you text them 2 times, and you also send to there company email.

It’s inpoempotant you give them your ID information from your profile.

If you send photo of your email you have wen you singed up on Wirex, it will be good.

Wen I text Wirex support, I give them that information About my profile, and have always be there for me. :slightly_smiling_face:

Hop this info will help you! :slightly_smiling_face:



Hi everyone, I will be moving this thread into the support channel section on the forum as that way one of our support team members will be able to assist you directly. Please remember to share your support ticket numbers or send your support ticket reference number to the email supportescalations@wirexapp.com

Thank you so much.

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