Introducing Live Chat in-app!

We have launched Live Chat in-app so you can reach out to a Wirex customer support representative in real time. All you have to do is go into Settings and tap on ‘Contact Us’.

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Great news! Thank you for the Update Ali!
Live chat is really unique and helpful :grinning:

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Thanks for your continued support! It’s always appreciated!

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Hi,

this is useful when you can login to your app, but when your account is blocked or as I have the situation right now, I get an email telling me that my password was reset and I need to contact customer support by email to do the followup, this function does not help me at all since I cannot login anymore to the app since you have reset the password … really strange way of handling password resets and blocking immediately the account, why not sending out a request to change password and when there is no followup from the customer e.g. within 24 hours, you can reset it …

now I’m facing the situation it is Friday evening, who will answer this request on a weekend ? somebody working on the weekend ?

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HI there, I am truly so sorry for you experiencing this. You can reset the password yourself by simply tapping on the “forgot my password” in the app. You will then get an email, please follow the instructions. Please bear in mind that you will need your memorable word. It is a unique word that you created back in November. When you enter it, it is case sensitive. Once you’ve completed the instructions you should be back into your account.

If you have any issues our support team is online 24 hours, 7 days a week. If you need to get in touch with them you can fill out this form here… https://help.wirexapp.com/hc/en-us/requests/new

Thank you

Hi

This is for sure but the issue encountered came from the email your system has send out due to your security upgrade you performed wherelots of people have been concerned about ( cf facebook posts etc )

Anyaay problem is solved

Thanks

I understand and thank you for your feedback. I’m so glad your issue was resolved.

Thank you and all the best.

Seems the Live chat isn’t available anymore… ? I can’t find it anymore.

It’s not easy. I wait answer 3 days, but all time: all operators is currently offline…

@system Since the feature has been deprecated, this thread should be locked.

Salve, ho un problema, siccome sul mio cellulare ho disattivato l’autenticatore a due fattori, non riesco più ad ad accedere nel mio account, potete disattivare l’autenticatore a due fattori entrando nel mio account? Grazie.

I sent a ticket about withdraw issue

So true I have been trying to log in in my account for 1 year and i get useless support

Does this actually work because i cannot see this on the app

Support Ticket: 984624

I am still awaiting a response and for my funds to turn up.

My outbound transfer of £2028.26 has not arrived into my Bank Account.

I have sent several emails. This is my fourth correspondence and I have had no response to any.

I need this resolved as a matter of urgency. The funds had been allocated for placement today. This is a major inconvenience and more so disappointing. The poor and non-response times are very worrying for me. Please respond and resolve.

Ali can you help me please I have added bitcoin to wirex 5hrs ago it says it has been added but is not showing in my wallet. The bitcoin is allocated to go out shortly.
I raised a support ticket 987947 but am getting no response. Not sure what to do.

Hallo Filo,
I am sorry for the inconvenience, in the first place. It usually takes up to 48 hours for money to be credited to your Wirex account. Therefore you can contact the support after 48 hours or create a ticket. Then you will be helped quickly.
You have to post your problem in the telegram group. There you will be helped immediately. Or directly to
“Davidwirex” here is the link @davidwirex
Personally, I have to say that when it comes to, I never have any problems.

Kind regards