Hi Michele, I feel how unpleasant this matter is for you.
I have updated you via the ticket and have also forwarded this to our Technical team for further investigation and fixing. We will keep you updated via the ticket.
Hi I need a help for a pending transfer to my account.
Hi Sandy, I am sorry for the delayed response.
This case has been escalated to our relevant team. They will check the issue and update you via the ticket as soon as possible.
then? I’m still waiting…
Indeed, the issue is still taking place and I would like to assure you that our technical department is already working on this with the highest priority.
We will keep you updated via the ticket accordingly.
hello have you taken into account my request (1538210)? Thank you Best regards.
Hi Franco, I am sincerely sorry for the delayed response.
I have checked your case and have already updated you via the ticket, please take a look.
I’m starting to lose patience possible that no one updates me on the status of the problem I have been waiting for 5 days
Dear Michele, I feel how unpleasant this matter is for you and I am sorry for the inconvenience caused.
Please rest assured that our relevant team is currently working on the resolution of this issue.
They will contact you via the ticket as soon as possible.
There is no response to the tickets I opened for 2 days for urgent assistance.
Please help me
My ticket number: 1566945
My ticket number (2): 1567394
Hi Feryat, please accept our apologies for the delayed update.
I have just escalated this case to our relevant team. They will check the issue and contact you via the ticket as soon as possible.
Please I need help on how to get my 4 code to confirm my card link to the account
Hello Gadday, thank you for you request.
Could you please provide the reference # of the support ticket so that we could assist you?
Thank you in advance!
Hi Gadday, thank you for escalating your case.
I have checked the mentioned tickets and I can see that our relevant team has requested some additional information, however, they did not receive any reply from you. Could you please get back to the ticket and provide a response? Then we will be able to advise further.
Thank you in advance!
I did not see any responses
That is why I came here to search for who to respond to my request