We all understand that technical issues happen, but your lack of communication on this really is not good enough. All we get is a generic message every 8 hours or so saying it should be working now, when it is not.
When a major bank has had this issue the MD comes out at tells everyone what the issue is. Your poor help desk staff are not being told what is happening, and this is not good enough.
Please issue a full statement telling us what is happening, we’re all adults, we can take it.