Lost money euro

Hello,
It is 1 month, I lost my money euro. I had ethereum. I changed ethereum to euro and tried to add funds to wirex visa card it never added. And after recommendations from support the amount of 646.81 euro just disappeared. I have 1.69 as I had before trying to ask support for help. Support told me to wait. How long? Issue (1570725). Please help me to resolve it.

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Hi Giannis, I am sincerely sorry for the delayed reply.

This case has been escalated to our relevant team. Also, I have sent you an update via the ticket, please take a look.

Best regards!

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The Wirex team are very helpful rest assured the problem will be resolved. They have helped me loads of times with separate issues!

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Hi! It is a lot of money, I am very sorry, I hope you can get it back, it is yours and it belongs to you, and this is also a warning for me not to trust Wirex so much money, you can learn from your bad experience here, others like me can also learn from your bad experience with Wirex, thanks for posting it here