Lost of money during blocked Account

So within a few hours of funding my Wirex account, there was a unauthorized transfer of the 100 dollars I just deposited. I sent a message to customer support and my account got locked for security reasons. That was May 1. Wirex did get the transaction stopped. But my account was locked until today May 17th. Finally got access to my account! But come to find that my Bitcoin account which is what I just funded before I got locked out is at 65 DOLLARS NOT THE 100 that was just deposited. . I did nothing wrong to my account. But I was unable to pull my money from Bitcoin because of Wirex locking my account and lost a third of my deposit. It’s not fair nor enthical and I would like my money back aside from normal transfer fees and whatever. I would like this to be deal with in a timely manner thank you

1 Like

@Ashlei27b The issue has been forwarded to our Support team. Please note that you will be updated via email as soon as possible.

Kind regards!

1 Like