Malfunction of Wirex App- ticket #720186

Hi Wirex Team and Community,
since yesterday evening I have issue with malfunction of the Wirex App,more in detail:

  • total equity of the account seems frozen with same value as 2 day ago and doesn’t update.
  • I cannot withdraw from X-account ( see attachment)
  • I cannot convert Wxt to Fiat ( see attachment).
    I’ve done several tentative,including uninstall/reinstall the app, change the device ,but without any positive results.
    Is someone else having the same problems?
    Thank you in advance
    Fabio
3 Likes

Hi everyone, @Anastasiia_Wirex , @Ali_Wirex
same problem as @FCotti.
Ticket number #720202
Thank you in advance!
Valentina

4 Likes

Hi there pls check on Status.wirexapp.com

You can see here whats going on on wirex :slight_smile:

6 Likes

Hi @Palangs04,
thank you very much, you are always helpful.
Right now all functionality 've been restored,finger crossed!
Ciao,
Fabio

4 Likes

Im happy when others are happy sir :slight_smile:

Lucky to have you in here :heart:

4 Likes

Also from my side,the Wirex App has been fully operational!
Thank you

2 Likes

It is ’ Wirex will solve every single concern guys.

As fast as they can

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Hi @FCotti! Unfortunately, we experienced certain technical difficulties, which are currently being looked into by our technical team. Please, get back to us in case you need any further assistance.

Kind regards!

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Hi @ValeR! We are glad this has been resolved for your account.

Kind regards!

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Wirex fam.is always here to help other users. So please support wirex till the end :smiling_face_with_three_hearts::smiling_face_with_three_hearts::smiling_face_with_three_hearts:

5 Likes

Thank you

1 Like