Many problem with mastercard

Please, i wrote to you but no answer, hope get it with this message, i will upload all screenshots which show my problem with mastercard card
First of all, all my transactions was declined and i was asked to screenshot my physical card and my personal docs…
I have 330€ in my account but i got this problen…

Hello there @bougui_sam , please can you send me a private message so that I can assist you further? Thank you

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I can’t send u i message, i tried to do that but the message didn’t go to you

Hello there @bougui_sam , okay don’t worry. In this case, I will send you a message first. Please kindly check your message. Thank you so much