A refund of GBP1400 has been processed back to my Wirex Card. I went to the ATM and the refund is not reflecting. The merchant has provided me with proof of the refund. Please could you assist me.
Please assist me with my refund
It will reflect soon sir , do you check it now to see if its already reflected ?
If didnt , you can create a ticket sir so that relevant team will solve this concern of yours sir.
As it’s as digital transaction, some circumstances may occur like network traffic kindly wait within 24 hours.
Thank you so much for your reply.
Ok I will wait 24 hours and then check again.
Thank you for your reply.
It has not yet reflected
If didnt arrive it after 24h.
Kindly wrote your concern here
Hope it helps regards.!
Hi @KeepingItSimple, could you please submit a ticket to our Support team on this page: Wirex | Making currencies equal and available to everyone? And then provide us with the ticket number so we can escalate your case. Regards!
A post was merged into an existing topic: Support Inquiry Escalation Thread