Missing merchant refund

A refund of GBP1400 has been processed back to my Wirex Card. I went to the ATM and the refund is not reflecting. The merchant has provided me with proof of the refund. Please could you assist me.

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Please assist me with my refund

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It will reflect soon sir , do you check it now to see if its already reflected ?

If didnt , you can create a ticket sir so that relevant team will solve this concern of yours sir.

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As it’s as digital transaction, some circumstances may occur like network traffic kindly wait within 24 hours.

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Dear Harold

Thank you so much for your reply.

Ok I will wait 24 hours and then check again.

Take care

Dear Palangs04

Thank you for your reply.

It has not yet reflected

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If didnt arrive it after 24h.

Kindly wrote your concern here

Hope it helps regards.!

Hi @KeepingItSimple, could you please submit a ticket to our Support team on this page: https://wirexapp.com/en/help/request/create? And then provide us with the ticket number so we can escalate your case. Regards!

A post was merged into an existing topic: Support Inquiry Escalation Thread