Money does not come to the account

Made two transactions for $ 10, The first transaction was on the 21st, the second transaction was yesterday, the funds were not credited to the balance, I write in support and it does not respond. How do I get my $ 20 back or credit it? Ticket number 1467758 And the second number( 1486377- Addressed from another mail)

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once the team reach you it will be fix.

I really want to believe in this

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yeah have patience bro :heart: