My account is still blocked for two weeks

Vedo che siete bravi con le chiacchiere ma continuate a non reset armi la password del login, mi chiedo perchè Wirex dopo molte email inviate con documenti, numero di cell etc continua a resettare la password, di metta nei miei panni e sicuramente la vedrebbe in modo diverso, resta il fatto che sono in attesa di entrare nel mio conto.

I just signed up for this app. This is not a good look at all!

Yes, be really careful. I was with Wirex a long time but they treated me like this. I still have no excess to my funds.

It’s coming to a month now, I will continue to warn people on social media so it will not happen to them.

Good luck

Hi there Pat, please know that the team is working on your case and I of course will chase this again for you right now. It is customary that the team investigate cases like this further when customers give personal information to scammers, hence the reason for the locked account (to protect you). We take these issues extremely seriously and the team will follow through the necessary protocols in order to get this resolved for you.

Thank you

Hi Ali,

Thanks for the response, I did not give information or authorised anything

It’s been so long which is really unfair towards me. I really don’t understand how can this take so long???

Pat

Hi Pat, sorry I should have clarified, I meant through the fake facebook page that was impersonating us, which we warned about HERE and on our social channels. Therefore, as a precaution the team will investigate and lock accounts for your protection.

In regards to the time, I truly apologise in the delay. Let me chase this for you right now and flag it with the team. I will keep chasing it until it’s resolved. Please do come to me any time as I can always flag this again. I completely understand your frustration and I will do my best to keep chasing.

Thank you.

Ali,

All I want is excess to my funds, it’s not right to deny me excess to my own funds for so long.

Pat

I completely understand. I will keep chasing this. Thank you so much.

It sounds really worrying, you have to give the users proper responses to solve their problems Wirex!

Ali,

What’s the update on my funds?

Pat

Hi Pat I’m chasing this again for you now. Thank you

Ali,

This is exactly what I mean about Wirex, you say you will check then be silent for days. It’s been a month and I want my funds back. That’s all I want. Can’t Wirex afford that? Does Wirex not have insurance? What sort of company is this?

Already the worst platform to use as scammers love Wirex because Wirex don’t take care of there customers

Very disappointed in Wirex, if this happens to any of you, especially a time like this. You will know what I mean and how I feel.

Pat

Ali,

I was told by Yan

Can you confirm that my funds are lost to scammers, what are you investigating?

I need my funds back, is Wirex insured?

Pat

If you saying scammers took my funds, what are they investigating and why this long? Is Wirex insured for situations like this? Or is it a dragging game till users get fed up?

So many are in this situation from Wirex, this is unbelievable how you block accounts and leave people hanging for so long.

Pat

Hi Pat, the support team will always be the one’s to update you directly as that is something that community managers are unable to do. We do care for our customers, for all cases that they might face. However, there are protocols to adhere to when dealing with certain tickets. Some will take longer than others. In regards to scammers, this doesn’t just affect Wirex, but many companies in this industry. We do warn customers many times about these scammers and what to look out for. In regards to your account and funds, I cannot comment on that as that is something only the support team can discuss with you directly. However, I will keep chasing this for you. I will do so again, right now.

Thank you

It’s been a month Ali, this is not right. Even police investigation don’t take that long.Wirex cannot let people wait this long. All my questions ignored. Is Wirex hiding something? Why is there no transparency?

Pat

I’m sorry you feel that way but I understand. No, Wirex of course is not hiding anything. They take security and protocols extremely seriously. Blocking accounts when users have compromised them via clicking on unknown links or giving out information, even unknowingly, is protocol and most importantly done for the customer’s protection. In regards to the amount of time, this is subject to always change as it truly does depend on the issue.

But I was told scammers manage to take my funds. I’m worried of losing my funds and a month now without answers

Pat

I completely understand your frustration and would feel the same way you do, but please know that I will continue to chase this. I will flag it again shortly.