For a couple of days I want to write this message and now just found some free time.
I used to have a ticket old of 7 months without being able to acess my account. Most of it, it was my fault as I lost my phone; some not authorised transactions were done but I finally got the access to my account.
To all those impatients that criticise wirex as their support is slow. You are all right. It is way too slow. But what’s a certain, is that it is going to be solved.
So many times I lost faith that my ticket won’t ever be solved but it is now. Try to be patient, even if it is so hard.
Even with all the agony I had for months I am still going to use more wirex as I just ordered a new card. I hope this helps you, as I am a clear example of having a ticket solved.
Take care and stay safe!