team will help you sir.
@Long_Tam Hi, we’ve passed this case to the Support team. You will be updated soon. Regards!
As what they say your case is in hand now at support team. Thank you
when will they contact me ?
i really dont know the exact ETA but asap team will contact you
A post was merged into an existing topic: My transfer is pending
Really kind of a nightmare.
A week ago I made a withdrawal of the amount through polkadot. Transaction stuck. Wrote in support. It was canceled and the money was returned across 2 days. I changed the polcadot to sol. Split the amount into two transactions. The first one went fine. The second on Sol 15 from May 13 is in the pending status. Already three times wrote to support and all to no avail. Because of this nonsense, I lost 300-350 dollars on the transfer. during the transfer, the course fell … It’s just awful
My Wirex to Sol wallet is STILL pending. I’ve never had an issue with this wallet before.
Please help! I desperately need this fixed asap
@finezeferis Hi there, I am sorry that this is taking so much time for this to be processed. This had been escalated to the technical team and you’ll be updated soon. Regards!
Hello @Hendrik_Harm, thank you for contacting us here. We can see that you were already updated via ticket. Once we have an update from the technical team, we’ll get back to you there. Best regards!
it will reflect soon sir
Can a mod please reply to me? I’m trying to fund my account with Australian dollars but the transaction is stuck on ‘processing’. All previous top ups have been instant but this is most certainly not instant and I need to use the funds right now
A post was merged into an existing topic: Several days pending transaction to external wallet
Hello @circle, we see that our Support team has responded to your ticket, please check your mailbox. Regards!
Your all cases will be submitted in support, technical and relevant team.
We hope that all the cases solved one by one.
Hi @Kr0n1k245, please provide us with the ticket request number so we can advise further. Looking forward to your reply!
My ticket number is #2100036.
Yesterday I transferred out USDT, but the status is still pending. I need this money to pay income taxes. Therefore, I need the money as soon as possible. If I don’t receive the money I will be in a serious trouble. Could support team please help me? Regards!
@moderators help this case.
Hello @Countdown, we see that our Support team has responded to your ticket, please check your mailbox. Regards!