My Transaction Pending

Support & Resources
#248

@Spirit We see on our side that you have already been updated via email. Please, check your mailbox including the SPAM folder just in case.

#249

I’ve got an urgent transfer that’s pending for 2 days, Polkadot, live agent couldn’t help me, ticket support will take god knows how long, that’s very disappointing from wirex. I think I will recommend to all my friends to close their accounts if this doesn’t get solved asap, so that they don’t get scam med as well.
Ticket number: 1227970

1 Like
#250

Its stepby step to fix it Mam/Sir

#251

Today it got refunded, so I sent it to a third different address and it finally worked. Perhaps wirex should inform us what addresses/exchanges are unsupported, instead of witholding people’s funds for days, and potentialy causing us to lose money due to price volatility.

1 Like
#252

Thanks sir Im happy for you , will consider this :heart:

#253

@Lk1 We see on our side that you have already been updated via email. Please, check your mailbox including the SPAM folder just in case.

#254

My operation has status pending
What’s wrong?
Support doesn’t write me

1 Like
#255

Hi my transaction is pending over 10 hours can you help me please? My ticket number is 1293790. Thanks

#256

@Maryna_Wirex ???

#257

@Yuliia_Wirex ???

#258

Hello @Filip410023, you were replied via ticket just now. Please check your mailbox and its Spam/Junk folders. Regards!

#259

Hello, my status of XLM transfer is still pending for over half an hour. May I seek for assistance? Thanks. My ticket number is #1300622

1 Like
#260

Maybe your case is not yet finished sir.

#261

Sorry for your case that not solved 
 let me tag you our @moderators :heart:

i hope it will help.

#262

Thanks!

#263

Hello @A_Man, we can see that our Support team has already responded to your ticket, please check your mailbox. Regards!

#264

My ticket number is #1302024.
Yesterday I transferred out 2200.314625 XLM, but the status is still pending.
Besides, I can’t send and receive XLM and SAND in my wirex account today.
Thanks.

My transfer is pending
#265

Thanks. I checked the mailbox, but I can’t see any of the problems solved.

1 Like
#266

Check spam folder.

#267

@A_Man We’ve escalated the case to the relevant team. You’ll be updated on the ticket once it is fixed. Best regards!