My transfer is pending

Hi @Emilyn! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

Hi Wirex, need help with my pending transfer
Ticket (646993)

Please confirm if you could cancel this transaction, i really need the funds

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Hi Jims, while waiting for response on your ticket, try to contact wirex on their Facebook page. Hope this helps :blush:

There’s still no progress, it is still pending. Users can add money to wirex account in just a few minutes but your are intentionally holding the withdrawals of other users, it os not technical issues because we can exchange, and add money instantly and also other users can withdraw their money in just a few minutes but still there are lots of users like who requested for withdrawal since friday night at august 20 yet the withdrawals still in the dashboard and shows as pending! This is so frustrating, as you are having lots of promotions yet a simple pending withdrawals cannot even solve, you are asking for more time to the users but it is already 3 days and there still no update and explanations on whats going on.

2 Likes

There’s still no progress, it is still pending. Users can add money to wirex account in just a few minutes but your are intentionally holding the withdrawals of other users, it os not technical issues because we can exchange, and add money instantly and also other users can withdraw their money in just a few minutes but still there are lots of users like who requested for withdrawal since friday night at august 20 yet the withdrawals still in the dashboard and shows as pending! This is so frustrating, as you are having lots of promotions yet a simple pending withdrawals cannot even solve, you are asking for more time to the users but it is already 3 days and there still no update and explanations on whats going on.

2 Likes

A post was merged into an existing topic: My widrawal pending

Maybe that’s because too many users withdraw their funds during weekends and the server eas having a hard processing all the fund transfer. Please be more patient and wait within the next 24 hours. Have a great day.

Its been 72 hours already

Hi @jims1!Please, check your email for the update. The transaction has already been returned to your account.

Kind regards!

Hi Wirex, need help with my pending transfer Ticket (646993) Please confirm if you could cancel this transaction, i really need the funds

Hi @Emilyn! We are sorry for the situation that has occurred for you. The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

@Rose_Rica! Please provide the link to the promotion you are referring to and the ticket number so that we could check it with our Support team.

Kind regards!

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It is a good now Maryna thanks for your help :kissing_heart::kissing_heart:

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Yes resolve already :ok_hand:

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Happy to hear that @Emilyn !

:pray:

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Hello Please look into ticket 665830, its has been 24 hours since I withdraw and didn’t receive it yet. I sent you a reply on gmail. Thank you.

Hi @KenthGab! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

1 Like

Greetings Maryna
I have same problem with pending into another exchange, I thought that Wirex was good that next days I will deposit more money, but this issue for taking too long for pending, I hope it s a moment and not always happen and especially I hope the Support really helpful to fix this problem.

Hello @Afridi, we have forwarded your case to the Support team and you will be updated at the nearest time. Regards!

Same case here, I was sent some Eth to my Binance account last night 8pm and over 12hours passed, the status still pending!

Please help to follow up!

1 Like