New card order GBP

Hi I needed a new GBP card but you only had EUR cards available. I ordered on as I thought that’s what we need but I can’t load GBP on it. How long before we can order GBP cards??

Hi Haliema, thank you for your request.

I have just forwarded this case to our relevant team. They will check the issue and contact you via the ticket with further instructions.

Warm regards.

Hi I’ve replied back to the message and waiting for them to get back to me thank you. P.s I was told my GBP account Is closed in the app but I still use it :woman_shrugging:

Dear Haliema, thank you for your cooperation.

Let me kindly inform you that I have updated you via the ticket. Please, check your mailbox and provide me with a response via the ticket directly.

Thank you in advance!

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Hi thank you for the help i just got a message to say my card has been cancelled, but they cancelled the one I currently use can I get the euro card and the card ending 2293 both cancelled too as they are no longer with me… also can you help me with how I can reactivate the GBP account on the app for me to order using the app too… thank you

Dear Haliema, I am sorry for the delayed response.

I will check this case now and update you via the ticket shortly.

Warm regards.

A post was merged into an existing topic: Support Inquiry Escalation Thread