New storage fees but cannot withdraw

I was notified that I will be charged a storage fee, but I cannot withdraw my crypto and your customer support does not fix it and has not after asking them many times for over 6 months.

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Hello Sir :relaxed:
Are you done creating a ticket? If not you can create a request here.

Thank you and sorry for the delay :love_letter:

@Finn We have forwarded this inquiry to our Support team. You will be contacted by them via email. Thank you for your patience. We hope for a quick resolution of your case.