No updates in the support ticket

Hello there,

I am assisted by your support team on the ticket, but I have not received any updates today. Can you please check what is wrong there? No rush, just to make sure that everything goes smoothly.

Hello Dietmar,

I am sorry to hear about your situation. Could you PM your ticket ID for further escalation to our Support Team?

By the way, here is our topic for the direct escalation of the Support tickets, please feel free to check: Support Inquiry Escalation Thread

Thank you for your cooperation!

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Hey Yan, good to know. I have actually already received the response so nevermind. Thanking you for your update.

Dear Dietmar,

You are truly welcome, I am glad to know that your query was resolved.

Have a great day ahead!