No updates in the support ticket

Hi there!!! I need help with my wirex acc. I submited request more that a month ago, but still it didnt solved. ticket #2912436


Hi @Petro_Borysyuk, thank you for contacting us here. We can see that we asked you to fill in the document 16 days ago and we still did not receive a reply. It looks like the email did not reach you. I will resend it now. Best regards!

I replied all the emails i had. If no, plz resend it to me. Thank you!

My email is

Tickect case #2968628
How long should I wait for my account to be unblocked? It’s 5 days AGAIN!

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@BFHK The issue has been forwarded to our Support team. Please note that you will be updated via email as soon as possible.

Kind regards!

team doing their best to solve case asap sir.

Ticket #819880, I have been waiting for more than ONE year, the problem cannot be fixed yet. The problem is that no value in my BTC X-acc is added after I deposited BTC from the BTC spot acc.

I still do believe that Wirex has a good reputation in the world, would you please to follow up?

Hello @hinlungho, we are sorry that this is taking so much time for you. We’ve passed your case on to the relevant team and you should be updated on the current status as soon as possible. We are hoping for a quick resolution here. Best regards!


Have three outstanding request for assistance going back 3 weeks

I’m growing tired and I’m upset that this has not been resolved

On top of the initial complaint or concern that you’ve lost my funds I’ve now had what appears to be retaliation for being a squeaky wheel on your part which is unacceptable

I would hope that somebody hears my message and decides that they need to finally resolve the issue and respond to me cuz I’m getting silence

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Hi @heatherjeffries36, thank you for contacting us here. We’ll pass this case to the support team and you should be updated as soon as it is possible. Best regards!

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hi there’ team is working sir

A post was merged into an existing topic: Support Inquiry Escalation Thread (Part 2)

My the ticket number: #3018996.

They promised to reply within 24 hours. But still i have no answer!

My email

Hello @Petro_Borysyuk, according to our records, our Support agent contacted you already. Please let us know if you have any questions or if there is anything else we may help you with.

Bonjour j’ai un problème depuis juin mon compte a été bloqué il ya quelle semaine j’ai reçu un message de service de wirex pour le remboursement du solde reste sur mon compte depuis bientôt 1 mois que j’ai envoyé le RIB pour mon remboursement j’ai plus de nouvelles pour mon argent

Hi @Melinda57, we see that our Support agent sent you a message recently. Unfortunately, there is no additional information we can provide to you.

J’ai juste besoin de mon argent depuis 8 novembre j’ai reçu le mail dans laquelle votre banque demandais mon mail pour me rembourser mon argent bien 1 mois que j’ai envoyé mon RIB tout est t’il que il ya pas encore de mise à jours à mon dossier vous trouverez normal de bloqué mon compte depuis le mois de juin et après 6 mois vous me demandez le RIB pour remboursement et je doit encore attendre des moi non je pense que je vais porté plainte au tribunal de chez moi et me constituer comme partir civile pour des dédommager car c’est illégal cette agissements venant de votre bancaire j’ai déjà pris compte avec mon avocat voilà pourquoi je vous relance jusqu’à 8 de ce moi qui font les 1 mois que j’ai envoyé mon RIB pour mon arrivée la justice s’en occupera

Hello @Melinda57, we understand your frustration and we are sorry for the inconvenience. Our team is working on the refund. Regards!

Bonjour j’ai besoin de mon argent immédiatement veuillez me rembourser car c’est ma dernière relancer avant que je porte plainte