Payment disappear

I sent 400€ to my wirex through iban and it never showed up on my account, I tried with 100€ just after and it went through, now 400€ disappeared is this normal? Anyone has ever experienced the same issue?

Hey @Youssef_El_Kandoussi,
I’m sorry to hear that you are experiencing this issue. Have you created a customer support ticket? You can do this here if you haven’t already: Wirex | Making currencies equal and available to everyone (
The team will reach out to you directly to get this resolved.