Good morning everyone,
Having read through most of the posts on here there I a lot of negativity about the customer service. However this is not showing the full picture. I have never had an issue with customer service and it has always been speedy and helpful. I think it would be beneficial for it to be recorded as to when a problem or issue is fixed. Which will then give a success rate monthly for example of their performance.
This was just an idea that I thought would fill customers with more confidence.