Problem with 2FA

Hello, I try to enter with my Google Two-factor but when I try to write code in Wirex to set up it I see error:
Two-factor authentication code is invalid.

Can anyone help? Thank you…

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Dear Ricardo,

It may be that the time in your Google Authenticator is not synced correctly. Please perform the steps below:

Open the Google 2FA app, tap the ‘Menu’ button (three dots), and go to ‘Settings’ > ‘Time Correction for Codes’ > ‘Sync now’.

If the issue is still taking place, you will need to reset the 2FA for your account.

We will be glad to help you via the ticket, please submit a request here: https://wirexapp.com/help/request/create

5 Likes

Sync helped thank you!!!

Dear Ricardo,

I am happy to know that the issue was resolved.

Have a lovely day!

2 Likes