Dear WireX team,
My account saving most of currency is CAD. And now I am travel in Canada and use the wirex card to pay most of expenses, however, the transaction not to use CAD, only perform HKD for transactions. It doesn’t make sense that I have CAD in the wirex card but not to use the currency in the destinated country. Would you please tell me what the problem is and how to fix it?
Many thanks!
Hi Maryna,
In my case, I already set to use CAD as first priority. However, the system still deduct HKD in each transaction. So, I bring up the issue to you to solve the problem.
Thanks!
Lewis
Dear @Lewis_Wong! According to the details on our side the CAD account has not been linked to your card. Please, find all the relevant information on this matter in the link below:
Hi @lostusama! We see on our side that you have already been updated via email 10 days ago. Please, check your mailbox including the SPAM folder just in case.
Hello @Paloma_Montano, thank you for contacting us here. We can see that you were already replied via ticket. Please check your mailbox and refer to the information in the ticket. Best regards!