Hi Frow, thank you for taking the time to write to us.
The rate of the fee is variable depending on the currencies being exchanged and in general, will be lower for high liquidity markets ( ie where lots of volumes exist) and higher for low liquidity markets ( ie where it is more difficult to find trading counterparties ).
The exchange fee that will be applied for the current transaction is always shown transparently before approving each transaction.
Hello @samsarah, thank you for taking the time to write to us.
Let me kindly inform you that there is a fee for VISA card account maintenance - €1.20. The ATM withdrawal fee is €2.25. You can find more information about Wirex fees and limits on the following link:
salve. ho scambiato euro in ethereum per inviarle ad un altro mio wallet ma non mi permette di invarlo. perche non posso farlo. qualunque cifra io immetto mi dice che c’è un problema con la commissione. potete rendere la cosa piu semplice, piu trasparente e comprensibile?
Hello @Yoan. It may be that due to the high congestion of the blockchain network recently, the fee amount can be unsatisfactory high. However, please note that it is applied to the transactions in absolutely any wallet and we cannot influence it in any way.
As an option, we recommend that you wait until the weekend, as during the weekend gas price is usually lower.
If the issue was not with the high fee, but rather some error you were facing, please provide us with all the information with the screenshot with the error in the ticket: Wirex | Making currencies equal and available to everyone