Refund from online shop Vova

Hello, on 5th January I bought smthg online through shop Vova. Unfortunately there were some problems, so they sent me a refund, but money from that didn’t came. I attach here a proof of refund what they sent me, but I think there was problem because they write there cardholder name Erika Galuszková instead of Denis Kubica. She is my fiancée and she ordered smthg through her account on that shop and they write wrong name. I would be really glad if we could work out this problem. Thank you.

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