Hello Wirexers,
My refund from iherb is refunded via PayPal which my Wirexcard is linked. It was refunded 7 July but still not reflected in my Wirex app dashboard in my Wirex account. How is this so? Can anyone help please. Thank you.
1 Like
I’m sorry you haven’t received your refund yet.
Refunds usually takes 5-14 working days:
Advice: ARN (Acquirer’s Reference Number, 23-digits) is helpful to locate the funds quickly in case you did not get the money within 14 days.
Once this has been acquired, contact Assistance Support by creating a request here:
https://wirexapp.com/help/request/create
You can share your ticket number HERE for faster assistance 
I hope that will have answered your question. If you need more help, please come back here 
Best regards!
1 Like
Hi Wirexuser01,
I have posted a support ticket. The number is 608617. Thanks of you could help.
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Welcome back @CryptoPhilic 
Thank you for providing your ticket. When your case will be processed, you will receive a reply directly by email.
Best regards!
Hi wirexuser01. My issue is resolved via email. Thank you very much for your help 
2 Likes
Hello,
I have the same problem (waiting a refund from Amazon since July 13th)
My ticket number is #607822
Hello @o0nekovbang0o, I am sincerely sorry for the delayed response.
Your case was escalated to our relevant team and I can state for sure that you will be updated via the ticket as soon as possible. We kindly ask for your patience.
Best regards!
