Beginning of March I made 2 online purchases by vendors: iHerb and alike.
After my transaction was confirmed, I got emails from each:
“our system has flagged your purchase as a potentially fraudulent transaction”
So they said they would refund the money to the VISA CARD that was used in the transaction.
On 16th of March Wirex did close my VISA CARD because of their own reasons. Nothing to do with me.
The vendors sent me the confirmation that the refund was done.
- So I wrote Wirex support with printscreens. Do 1/04/2021 20:56
I got an automatic reply from Wirex: Do 1/04/2021 21:10
“We experienced an unexpected increase in inquiries in the last few weeks. If you still require our assistance, kindly reply to this message, we will get back to you as soon as possible.”
I learned form past experience that you need to reply asap if not Wirex will close the case as solved.
2) So I replied and repeated the question. Do 1/04/2021 21:12
again an automatic reply with the same message Do 1/04/2021 21:12
- so I replied again to avoid closing of the ticket Do 1/04/2021 21:14
another automatic reply from Wirex Za 3/04/2021 21:00
4)and I need to reply again to avoid closing of the ticket Ma 5/04/2021 16:15
Wirex replied now with a template email Di 6/04/2021 9:37, without looking to my question :
“We would like to kindly inform you, that we have recently announced changes in our bank infrastructure and a few months ago our clients were informed via newsletter mailing that Contis bank (card) account and corresponding VISA card are no longer supported by us since 16th March”
and I have to reply if the issue was not solved to avoid the ticket being closed: Di 6/04/2021 17:41
So now what?
I lost my money because Wirex decided to cancel all VISA cards, and therefore each vendor got the cards marked as “a potentially fraudulent transaction” so with their refund the money does not land in my account any more?