Repayments not come back why

why am i not receiving my repayments? wirex is not trustworthy
Pls mail me

You need to text support about it

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Hi @Neslihan :wave:

I’m sorry you haven’t received your refund yet.

In my case, I had to wait 20 working days to receive it. The cause did not come from Wirex but from the merchant. For example with Amazon, this is very fast, less than 7 days.

Refunds usually takes 5-14 working days:

Advice: ARN (Acquirer’s Reference Number, 23-digits) is helpful to locate the funds quickly in case you did not get the money within 14 days.

Once this has been acquired, contact Assistance Support by creating a request here:

You can share your ticket number HERE for faster assistance

I hope that will have answered your question. If you need more help, please come back here :grinning:

Best regards!


I’m waiting some refunds from Amazon and I want to know if it will be processed automatically or I need to open a ticket about it?


Hello @Aeoris, thank you for taking the time to write to us.

Let me kindly ask you to submit a request following this link: Wirex | Making currencies equal and available to everyone Our Support Team will be glad to assist you.

Thank you for your cooperation!

A post was merged into an existing topic: Support Inquiry Escalation Thread

Help I have not gotten my funds over 5months

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hello what is the concern mam?