any good update now that you can give me?? or still same, you will tell me again wait. still no update??
Dear @mgracej23! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.
Kind regards!
Starting last 2 weeks you replied to me that you alaready forwarded to your Support team. So from the day you forwaded until now no solution to fix my withdrawal issue.
Dear @mgracej23! Kindly note that the Support team is waiting for an update from the relevant department.
Best regards!
Any good update Ms. Maryna?? still i can’t withdraw my balance. Failed transaction. Are your flatform a scammer??
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Hi there @mgracej23 , I hear you out there and fortunate you have been patient with us. Can I have more information on the issue you are having please? Therefore if there is anything I could personally help you with I would more than happy to do so.
Hello @mgracej23, please accept our apologies for this unpleasant situation, we recommend you send the funds to another external wallet. Thank you for your cooperation!
Hi Yuliia,
Like what you said i tried just now to send my wxt balance to another wirex account address but still transaction failed. I also tried to send to another external wallet using xrp still it was failed.
Hello @mgracej23, we will forward this information to the relevant team for further investigation. Please accept our apologies for the long wait. Have a nice day!
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Hi Ms. Yuliia,
What is the status pf your making follow up with yoir team about my withdrawal issue. I hope for now you can give me good update.
Hi Ms. Yuliia,
Hello @mgracej23, unfortunately, no news yet, we will contact you via email address as soon as we have any updates. Have a nice day!
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still no update! i will not be shock if one day from now you will reply to me and send apology message that i can’t withdraw my balance coz until now for almost a month you can’t still fix my issue of withdrawal. good luck to your flatform.
i do have my ticket number on you… can you just check if the status of withdrawal is okay using this ticket 529799.
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hi, can you just help me using my ticket number 529799. thanks
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Hi @mgracej23 
Thank you for submitting your ticket number. @moderators will pass it on to the Support Team and process your request as quickly as possible. 
Best regards!
Hi @mgracej23! We are sorry for the frustration this situation has caused. Kindly note that the investigation is still ongoing.
Kind regards!
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