any good update now that you can give me?? or still same, you will tell me again wait. still no update??
Dear @mgracej23! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.
Starting last 2 weeks you replied to me that you alaready forwarded to your Support team. So from the day you forwaded until now no solution to fix my withdrawal issue.
Dear @mgracej23! Kindly note that the Support team is waiting for an update from the relevant department.
Any good update Ms. Maryna?? still i can’t withdraw my balance. Failed transaction. Are your flatform a scammer??
Hi there @mgracej23 , I hear you out there and fortunate you have been patient with us. Can I have more information on the issue you are having please? Therefore if there is anything I could personally help you with I would more than happy to do so.
Hello @mgracej23, please accept our apologies for this unpleasant situation, we recommend you send the funds to another external wallet. Thank you for your cooperation!
Like what you said i tried just now to send my wxt balance to another wirex account address but still transaction failed. I also tried to send to another external wallet using xrp still it was failed.
Hello @mgracej23, we will forward this information to the relevant team for further investigation. Please accept our apologies for the long wait. Have a nice day!
Hi Ms. Yuliia,
What is the status pf your making follow up with yoir team about my withdrawal issue. I hope for now you can give me good update.
Hi Ms. Yuliia,
Hello @mgracej23, unfortunately, no news yet, we will contact you via email address as soon as we have any updates. Have a nice day!
still no update! i will not be shock if one day from now you will reply to me and send apology message that i can’t withdraw my balance coz until now for almost a month you can’t still fix my issue of withdrawal. good luck to your flatform.
i do have my ticket number on you… can you just check if the status of withdrawal is okay using this ticket 529799.
hi, can you just help me using my ticket number 529799. thanks
Thank you for submitting your ticket number. @moderators will pass it on to the Support Team and process your request as quickly as possible.
Hi @mgracej23! We are sorry for the frustration this situation has caused. Kindly note that the investigation is still ongoing.
A post was merged into an existing topic: All transactions getting declined
A post was merged into an existing topic: My widrawal pending
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