Sending tokens fails to go from the Wirex app

Hi Wirex team :pray:t5:

My app is failing to send coins I hold in Wirex. I get an error message saying to contact support due to technical issues? My ticket nu is 1623511

Thank you kindly for Your support


Hi Steven, I am sorry for this unpleasant situation.

Let me kindly inform you that I have just contacted you via the support ticket.
Could you please check your mailbox and provide me with a response so that I could assist you further?

Thank you in advance!

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Hi Kateryna…I have logged out of the app & back in, but that didn’t help. I next deleted the app, reinstalled it, logged back in, tried again…same problem! Please see the attachment & my internet connection is very strong! Also I have replied to the ticket.
Thank You

Dear Steven, I am sincerely sorry for the delayed update.

The issue should be resolved already, could you please confirm?

I have also updated you via the ticket accordingly, please take a look.

Warm regards!

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Thanks Yan…will check now only on the weekend, thank You kindly :pray:t5:

You are truly welcome, Steven.

Please feel free to contact us back anytime.

Have a nice day and take care!

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