Greetings to the reader,
It has been over a month and a half since I sent XLM from my Exodus wallet to my WireX wallet and still haven’t received them.
I found out that I didn’t actually send to my WireX wallet but to the WireX exchange. I suspect I needed to include my unique memo when I initially sent the transaction through. Being new, I wasn’t aware on how to do this properly.
Please ensure you read the print when making transfers.
If you are unable to fulfill the requirements needed to send to a wallet, STOP AND DO NOT CARRY ON.
If you want to continue with the transaction, ask for help from the developers/admin on how to do so correctly. You will save yourself stress, time and money.
Greetings to WireX,
Re my support ticket 60842
How long does it take for the finance team to process a refund request?
Is there an actual time period that a person can be expected to retreive an answer?
Giving a timeframe on how long a “process” will take would help your concerned customers. It may also give your company more of a “kick” to deliver a better customer service.
Receiving a general “scripted response” with no end in sight does not sit well, especially after a months time of waiting.
Are you able to give an idea of whats happening and what is causing the delay?