Still didn't get a rafound of my ETH sent to ETH address


Complained 5-6 or more times,but still didn’t get my ETH back,it never recived the destination ETH address …

The transaction HASH don’t match with the transaction WIREX gave me …

What to do,it’s a little enugh ETH sent ???


Hello there @Nbdy , I’m sorry about your experience. Could you please share your latest ticket reference number with me so that I can chase it up for you? Thank you

Here the screenshoot

Hi there @Nbdy , I will be moving this thread into the support channel section on the forum as that way one of our support team members will be able to assist you directly. Please remember to share your support ticket numbers or send your support ticket reference number to the email

Thank you so much.

Hi @Nbdy! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

This is the 6-th or 7-th time that I recive a message that it is forwarded to your support team …

It has past 5 months

You can’t say that you can’t fix and find it in 5 months ???

Dear @Nbdy, our team is currently working on this case. We will update you as soon as possible. Thank you for your understanding and patience!