Still no repayment / refund

Why are repayments from a merchant not visible? Why is this not automatically displayed, sond I al customer must always (!) inquire at Wirex and “beg” until something happens. And it takes forever!
All the unnecessary communication costs me a lot of time. Can I charge a fee for this?

1 Like

@mischu We are very sorry for you experience. The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

Hey Maryna,

Thanks a lot!