Support Inquiry Escalation Thread (Part 1)

Thanks a lot!

1 Like

Dear @mkingi, I am sincerely sorry for the delayed response.

Your case was escalated yo our relevant team and I can state for sure that you will be updated via the ticket as soon as possible. We kindly ask for your patience.

Best regards!

Dear @megabitnik,

Unfortunately, there is no update on your case so far. We are sorry for the time it is taking to resolve the matter and for the inconvenience caused by the situation.
As soon as we have more details from the department in charge, we will let you know at once.


My send button has disappeared so i cant send to my wallet. Please advise

Hello @Ratfans,

Let me kindly ask you to submit a request following this link: Our Support Team will be glad to assist you.

Thank you for your cooperation!

A post was merged into an existing topic: Transfer money in euro currency

Aaaand 12 more days

Why do you lie to my eyes? The solution takes toooooo much time… i won´t to wait anymore. you will send me EVERY money you have stolen from my acount… This is impossible !! My lawyer will contact you.

Ticket number: 288760.
Balance frozen after 18 month inactivity. I used the account today but is freezed yet.

Hi its been 3 weeks my btc transfer still.pending i have more than 20 email still not anwers my issue please os anyone who help me regards

Hi @Anastasiia_Wirex and @Inna_Wirex, another week has passed. What is the update on getting DAI and ETH activated on my card please?

I’m running out of pleasantries. Each time you offer no time frame to remedy this issue. What is the actual status of this please.

Hi, although I got an email from Wirex on 18/2/2021 that delivery of the new Mastercard with be free of charge, I was charged 7.99 euros on Wirex. I am also an investor in Wirex through Crowdcube. Why was I charged the 7.99 euros?

Same here this is crazy . investing in wirex we are cheated no shares and card offered which is worthless

Hello @mastrok, thank you for taking the time to write to us.

I have already updated you via the ticket 289912, please take a look.

Best regards!

Hello,I ordered mastercard before 3days…there was only 1 option…with DHL 7.99euro …how many days need to delivered?when will I take truck number??thanks

Hello @zatha3, I am sincerely sorry for the delayed update.

Please be informed that you can check the delivery tracking number via the Wirex app on your account.


Thank you so much for your kind words, @TomNPunkt.

Your honest feedback helps us to improve assistance and make our customer experience as flawless as possible.

Have a nice day!


Hello @Cristian_Benedini, I am sorry for the delayed resolution of this issue.

I have escalated this case to our relevant team. Please rest assured that you will be updated via the ticket as soon as possible.

Warm regards.

Dear @Tax, I am sincerely sorry to hear about this.

I have already updated you via the support ticket, please take a look.

Best regards!

SOLVED. Money returned. Thank you Wirex.