Support Inquiry Escalation Thread (Part 1)

I am unable to carry out transactions with my litcoin account.
it does not work

since morning it’s the same problem with all external accounts at wirex@Yan_Wirex @Ali_Wirex @Anastasiia_Wirex @wirexsupport

Hello @George_Kleftaras, I am sincerely sorry for the delayed response.

I have escalated your case to our Support team, they will update you via the ticket shortly.

Best regards!

Hello @Ashak47, I am sincerely sorry to hear about this.

I have just escalated your request to our support team and they will provide you with an update asap.

Best regards!

Dear @songoku,

Wirex Rewards is now called X-tras - and it comes with a whole host of exciting new benefits:

  • Up to 2% Cryptoback™ rewards in-store and online
  • Up to 12% Savings Bonus on the balance* of your WXT account
  • Exclusive merchant offers (coming soon)

You can spend your accumulated WXT rewards to upgrade your subscription - and unlock even more rewards! More details can be found on the following web pages:

Wirex | Making currencies equal and available to everyone
Wirex | Making currencies equal and available to everyone


2 posts were merged into an existing topic: Transferred tokens into wrong wallet

Hey @Anastasiia_Wirex ,
I’ve just sent you a reply.


Hello @zatha3, thank you for your message!

I am glad to hear that the issue is resolved.

Have a nice day!

I am unable to carry out transactions with my litcoin account.
it does not work

Hello @Kiy2143, I am sincerely sorry for the delayed update.

According to my check, your case was resolved and the transfer was credited properly. Please feel free to let us know if there is anything else we may help you with.

Warm regards!

Hello @LuckyStryke1977, I can completely understand how unhappy you are because of this situation and I am sorry for any inconvenience caused.

Please note that such cases are not processed by the support team directly, which means that we cannot unblock your account from our end. Such cases are always processed by our relevant team and I can state for sure that they will contact you as soon as possible.

Please find more details regarding the situation following this link:

Best regards!

Can I get an update why I cant send LTC oit ofy account @Yan_Wirex @Ali_Wirex @Anastasiia_Wirex @wirexsupport

Oh no this is disheartening. I transferred money from my natwest account to my wirex gbp account like I always do but for some reason wirex credited it to a closed visa card so I cannot access it. This was 6 weeks ago and wirex have done nothing to help no matter how many times I contact them. The ombudsman need them to put in writing that we are in deadlock so that I can proceed legal action but wirex ignore that too. Help!!!

I’ve been waiting a couple days just to update my number I can’t send any transactions and I have no other option besides the old phone number i’ve lost and contact support to reset. Could I please get this sorted asap.

Hi there, it’s been three days since sending what should be a near-instantaneous transfer of NANO to a wallet, but it’s still saying pending. I’ve sent a support request, but no response or even indication that it was received. I also talked to someone on chat who gave me a vague reassurance that someone will email me, but no follow up for two days. I still don’t even have a support ticket.

I’ve been able to send two other transfers of NANO without any problem. If this is just a technical error can someone please just cancel that transaction so I can retry? Or even give us that option in-app?

308559 is my ticket
Nano pending teke to long

Hello my support ticket 293949 has been waiting for a while and my card and my funds are locked please provide help :slight_smile:

dear @Anastasiia_Wirex,

Thats is exactly what I am referring to, I simply don’t see any benefit for customers not to earn Bitcoin but WXT.

Every week Bitcoin increases value and with WXT one is able to buy less and less crypto.
Actually WXT hasn’t increased its value since year.

And on top of that, for Premium (%1 WXT back) and Elite (2% WXT back) plans one has to pay a monthly fee, and instead of Bitcoin now we get: Merchant offers

Honestly, I don’t see the point or benefit for customers. For Wirex there is, now they won’t have to give Bitcoin back, they can keep that money.



Well this is what you guys promising from almost a month. Last week i got an update in the app to order for the card. I did order the card paid 7.XX Euro for DHL delivery and received it yesterday but its just the regular card and not the dark green card which is an investor card. @Ali_Wirex @Pavel_Wirex i dont know how long its gonna take to finx all the issues. This is very very annoying … not at all satisfied. If you can’t fix it help me with my money back and I will move away from your platform And close my wirex account.

ticket: 309024
Eth transfer is not being processed by Wirex. Chat support tries to tell me it’s technically impossible to cancel transfer, like it would have been already registered at chain. This is unnacceptable for 5x higher transfer fee than currently average in blockchain.