Dear @kwcheng2, we are sorry for the inconvenience.
Please note that such cases are not processed by the support team directly, which means that we cannot unblock your account from our end. Such cases are always processed by our relevant team and I can state for sure that they will contact you as soon as possible.
My problem was solved I was asked my wallet address to send out my funds
I have send my wallet address to withdraw
I did send my wallet address please ask support to send my funds as soon as possible
Your request (593106) has been received by our support team. Your ticket will be assigned and replied soon.
I can completely understand how unhappy you are because of this situation and I am sorry for any inconvenience caused. As I can see, this case is currently being processed by our relevant team. They will update you via the ticket directly.
Last week on 21st July, applied to start a wirex account. Received 2 emails from 2 different areas to confirm extra information for my address. Replied to both with our council rates notice. Received an email later that night (midnight Australia time) from only one of the people to say this will be looked into & they will get back to me. After not hearing anything upto yesterday, then completed the online request & have still not heard anything.
Hubby applied for his 2-3 weeks earlier, ID was accepted on the spot, he applied for his card & has since received it in the mail too…
What is the hold up here??.?
Not happy with service so far & I work in the the financial industry too.
Hello @Lisat76, thank you for taking the time to write to us. I would like to apologize for the inconvenience caused. I have escalated your case to our Verification team and have also put this to the first priority for you. They will update you shortly today.