Support Inquiry Escalation Thread (Part 1)

A post was merged into an existing topic: Why can we not withdraw our gbp to personal accounts?

hello, I have two tickets from 01.mar.2021(nr 285118) and 06 mar 2021 (nr 308007) without any answer .
Are you a serious company? My money disappeared as a storage fee. This is huge ! Please answer to my tickets! i have almost 2 weeks without any answer!

Hi @Ryszard_Rapacinski,

I have sent you an update via the support ticket. Please check your mailbox.

Best wishes!

1 Like

@Inna_Wirex
Ticket: 324297

Ticket: 324297

Two WXT withdrawal trasfers are still pending.!!!

Please help asap!!!

Ticket: 324297

Two WXT withdrawal trasfers are still pending.!!!

Please help asap!!!

Really s*cks.

@Anastasiia_Wirex
Why don’t you answer my support request?
I want my money back.
Ticket: 324297

@Inna_Wirex

Ticket: 324297

Two WXT withdrawal trasfers are still pending.!!!

Please help asap!!!

@Inna_Wirex

Ticket: 324297

Two WXT withdrawal trasfers are still pending.!!!

Please help asap!!!

Any wirex support???

@kaskal

Ticket: 324297

Two WXT withdrawal trasfers are still pending.!!!

Please help asap!!!

Help, my withdrawal is still pwnding.

They will keep pending your fund withdrawal.
Be careful.

Hi @MTT,

I have just sent you an update via the support ticket. Please check your mailbox.

Best wishes!

1 Like

Hi @Janny1,

I have escalated your case to the Support Team. They will contact you as soon as possible.

Best wishes!

1 Like

Thank you very much for resolving this issue

When the EU IBAN account will work again? If not going to work, please inform us.

Still the same. Where are you from? Germany or maybe Austria?

They refund to me on 18 Feb 2021 but I still can’t receive anything till now.
The arn code is 74295551051002587673042.
I have sent a request 329321 to ask for a wirex statement from November 2020 to march 2021 vut I still cant get any response so far.

Thanks.
Edward

I checked my mailbox. I havent recived any email. Please re send the reply.

Hello support team, i have many problems with X-tras and with a refund to my card…

Ticket: 335434