Support Inquiry Escalation Thread (Part 1)

Support & Resources
#4958

I was charged twice for elite packet subscription yearly and month how you can refund me that month thanks

#4959

Dear @Georgios, thank you for taking the time writing to us.

Unfortunately, we cannot provide you with an exact timeframe since we have not received it from the relevant team. As soon as there is any news on this - you will be updated immediately.

Warm regards.

1 Like
#4960

Escalating Ticket #341749
I am supposed to enjoy 100% fee discount for BTC purchase and transfer,

but just now i found that it is not anymore

please tell me why

#4961

Unable to login as no access to 2 factor authentication app have created multiple tickets for this now please help!!

#4962

Unable to login due to not having access to my 2 factor authentication app any more. I have created tickets to this but had no response

#4963

Hello @Jkey691, please accept our sincere apologies for the delayed response.

I have updated you via ticket 295298. Could you please check your email and reply to this ticket?

Thank you in advance!

2 Likes
#4964

Ticket 337717

Not sure
 Why it wouldn’t work with my MasterCard as it worked with Visa

#4965

Ticket 327440

Second Ticket
 with regards to my CryptoBack missing.

#4966

2
2576×1157 70.6 KB

Admin please help. i have raised a ticket but no reply (as always)

Escalating Ticket #341749

#4967

1
1572×632 46.5 KB

staking 500k+ WXT as shown.

Escalating Ticket #341749

1 Like
#4968

Wenn du ein Guthaben auf deinem Eurokonto hast kannst du mit Karte bezahlen so war es bei mir das ist jetzt glaub ich anders als bei Visa card probierst mal aus bin auch nur zufÀllig draufgekommen lg

#4969

nous sommes le 14 mars
 dans 2 jours, wirex c est fini!!! mon argent??? VOUS ME L AVEZ VOLE ou vous allez me le rendre??? J ai ete assez patiente je crois non???

#4970

Screenshot_2021-03-12-09-36-45-623_com.wirex
Screenshot_2021-03-12-09-36-45-623_com.wirex1080×2340 115 KB

They refund to me on 18 Feb 2021 but I still can’t receive anything till now.
The arn code is 74295551051002587673042.
I have sent a request 329321 to ask for a wirex statement from November 2020 to march 2021 vut I still cant get any response so far.

Thanks.
Edward

#4971

Still no update on wirex. Still unable to use wirex card

#4972

Desde el 4 marzo mi transferencia esta pendiente solucionen el problema es mucho tiempo ticket 333742

#4974

@ValeR Please read my answer here: https://community.wirexapp.com/t/what-is-the-status-of-my-poe/19198/6

1 Like
#4975

Dear Wirex Team,
could you help me with ticket #4054 ?
Thank you in advance,
Valentina

#4976

It is a bug in numbers!!! This is only 5 euro.

#4977

Hi @pcfat,

I have just sent you an update via the support ticket. Please check your mailbox.

Best wishes!

1 Like
#4978

Almost 24 hours pasted I still no even heard a word from no one , after double checking my deposit has already gone into the address ages ago but didn’t show up on my account

Screenshot_2021-03-12-07-58-37-64
Screenshot_2021-03-12-07-58-37-641080×2280 221 KB
Screenshot_2021-03-12-15-55-33-12
Screenshot_2021-03-12-15-55-33-121080×15907 1.92 MB

If still didn’t heard from anyone I’ll have to report thief

1 Like