Support Inquiry Escalation Thread (Part 1)

Hi @Kalim13,

I have updated you via the support ticket. Please check it from your side.

Best wishes!

1 Like

Hi @Maxxz,

I can see, that your issue has already been resolved. Let me know if it’s not.

Best wishes!

1 Like

Hello!

Application 335317 is still pending.
Please help!

A post was merged into an existing topic: Support Inquiry Escalation Thread

Hi Inna,

Thank you for your reply.

I actually have £997 on the old cards.

I have replied to your email with a picture of my wirex account showing the total amount.

Can you please update the raised ticket to reflect the total amount.

Kalim

Hi. please i need help, i would like to know how can i activate my account to get my bank details?

Hi @Tiphaine,

I have updated you via the support ticket. Please check your mailbox.

Best wishes!

1 Like

Hi @Simon_BT,

I have just sent you an update on your support ticket. Please check your mailbox.

Regards!

1 Like

Ticket: 324297

Two WXT withdrawal trasfers are still pending.!!!

Please help asap!!!

@Anastasiia_Wirex

Ticket: 324297

Two WXT withdrawal trasfers are still pending.!!!

Please help asap!!!

Gracias por la respuesta espero que lo arreglen lo antes posible 333742

Hi @MTT,

I have sent you an update via the support ticket. Please check your mailbox.

Best wishes!

1 Like

Ticket (347988) buenas, tenía 2047€ en mi cuenta, he sacado 800€ en cajero y me habéis descontado de la cuenta 1616€, en lugar de 816€. Me faltan 800€. Podríais ayudarme? Gracias

A minha está bloqueada há 3 meses. Sem respostas concretas… A espera do departamento relevante… Nada mais… Quem já passou por isso quanto tempo levou a desbloquear a conta? Lamentável, é uma péssima publicidade… Não recomendo wirex a ninguém…

1 Like

Hi @cattaventtoscatta,

We completely understand how much inconvenience has been caused by this unpleasant situation.

Please rest assured that this case has been escalated to our relevant team one more time to speed up the process of resolution. As soon as we have an update from them, we will contact you without any delay.

Thank you for understanding.

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Hi @Kalim13,

I can see, that we have not received your last message. May I ask you to resend it via support ticket 341048?

Thank you in advance!

1 Like

Hi Inna,

I have a total of £997 on old wirex cards that needs to be transferred to my new card.

Can you please include this in the ticket.

Thank you

@Anastasiia_Wirex I still haven’t received any email nor updates from your colleagues

Hi @111209,

I have escalated your case to the Support Tema. They will contact you shortly.

Best wishes!

2 Likes

Hi @ozosieoz,

I have escalated your case to the Support Team. They will contact you as soon as possible.

Regards!

1 Like