Support Inquiry Escalation Thread (Part 1)

Hello @Bugibbian, I feel how unpleasant this situation is for you, please accept our sincere apologies for the inconvenience caused.

This case has been escalated to our relevant team. They will check the details provided and contact you via the ticket as soon as possible.

Warm regards.

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grazie @Anastasiia_Wirex ma ora mi sembra che sia passato troppo tempo…in più vorrei sottolineare che ho inviato tutti i documenti come prova lecita dei miei soldi quindi non vedo dove sono le difficoltà Mia auguro che con il suo aiuto risolviamo entro pochi giorni

So! It’s gone from no communication at all to apologies and “wirex is working on their support system” to card being blocked without any reason. Is this your way of working on your support system?
Very confused

Please can you address my ticket at your earliest convenience.



Best wishes! I think not. A message just popped up straight after reading this slack message that my card has been blocked. No reason. No support. Been waiting for something. But not for card blocked.


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effectively on the Wirex app I found the “Community” part in the Options/Parameters which allow me to log me on this forum.
Thank you for the information.

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Please at least just declare status of request 347685. Thanks

Hi @Erv,

I have updated you via the support ticket. Please check your mailbox.

Thank you in advance!

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Hi @wxc21315,

I have escalated your case to the Verification Team. They will contact you shortly.

Best wishes!

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Доброго времени суток.
С моего счет, по непонятной мне причине, были списаны все биткоины как-бы за обслуживание криптосчета, того самого, который FREE, как раз после отправки моих документов для повторной верификации аккаунта!
С моего счета не было НИ ОДНОЙ исходящей транзакции и были только две транзакции на пополнение со следующим сбережением биткоинов!
Документы так и не проверили, украв биткоины!?!

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support ticket 58748

only to ask if my email change has been completed.
Sent all data required on Jan, 16.
Please be so kind to post me an update.
Kind regards

Hi Wirex,

Please close my account immediately. The ticket is 345304. The original 30 processing day is not acceptable. Please email me, once deleted all my personal data and account.

Donald Liu

Hi Support,

ticket n.58748

only to ask if my email change has been completed.
I’ve sent all data & document requested via email on Jan, 16.
Please be so kind to post me an update.
Kind regards

How long does it take for support?

It’s already been a week since I opened the ticket and still waiting.

Ticket (347988) buenas, tenía 2047 € en mi cuenta, he sacado 800 € en cajero con la tarjeta MasterCard (2 retiros de 400€), al momento me descontasteis los 800€ y unos días después 816€, me habéis descontado de la cuenta 1616€ por dos retiros de 400€. Me faltan 800 €. ¿Podríais ayudarme? Gracias

Hello @Adeus, I am sincerely sorry for your unpleasant experience.

I have just escalated your request to our Support Team and they will provide you with an update as soon as possible.

Best regards!

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Yo igual llevo desde el 4 de marzo con una transferencia pendiente me ha contestado al e mail pero nada sigue pendiente me uno hacer algo conjunto tenemos que recuperar nuestro dinero

Como todos esperando nuestra transacción desde el 4 marzo yo y aun sigue

Días?? Yo llevo semanas algo hay que hacer…