Thanks have replied the email.
2 Likes
Your cooperation is much appreciated, thank you!
We will keep you updated via the support ticket.
2 Likes
No responce to my inquiry yet. Some transactions worked but again I cannot send my dai out getting failed transaction.
I have enough funds
1 Like
Hello Shabbar,
I understand how unpleasant this matter is for you.
Let me kindly inform you that this case has been escalated to our Technical Team in order to investigate it. Please be assured that they are working on the resolution of this issue. Once I receive an update from our relevant team, I will contact you immediately via the ticket.
Thank you!
2 Likes
Ticket #1163980 specifically for @jennywirex attention, regarding giveaway! James.
2 Likes
#1163980
2 Likes
Hello James,
Please be informed that I have sent your request to @Jenny_Wirex.
Let me kindly ask you to submit your further requests regarding giveaway here: Wirex Travel Pack Giveaway - WINNERS ANOUNCED! 🎄
Thank you in advance!
2 Likes
Hello, I’m having some issues with my proof of residence, can someone help me with it?
#1162546
2 Likes
Hello Giuseppe,
I have escalated your request to our Verification Team. They will contact you via the ticket shortly 
Bets regards.
2 Likes
The small issue I have stays unsolved for more than a month now! Support is unreachable for 3 days. It is not overly important due to amount of assets lost but I just wonder will anything be done?
2 Likes
Dear Nikita,
My sincerest apologies for such a delay in the resolution of your issue.
I am currently getting in touch with the relevant department and will provide you with the exact ETA for the resolution in the ticket shortly.
Best regards!
2 Likes
hello there
I mistakenly send money to an invalid account number how can I get this reverted?
2 Likes
Hi Kellie,
I am so sorry to hear that you have faced such kind of situation.
We have already contacted our banking partner on this matter and will keep you updated via your support ticket.
Best regards!
2 Likes
Hi, i did not activated 2factor authenticator and now i cant login.
Ask for reset and before support ask for selfie with ID card, then for phone number and home address. Is it normal?
My ticket is1174769 and Mariia Pohorielova is the person from wirex team that respond me.
All this and i never activated the 2 factor authentication. Help me!
Thx!
2 Likes
Hello Daniele,
I am so sorry to hear that you are unable to log in to your account.
Please be informed that this is a security measure in order to reset two-factor authentication for your Wirex account.
We require additional information in order to make sure that we are granting access to the legitimate owner of the account.
So let me kindly ask you to provide us with the requested details via the ticket. Please be informed that further assistance will be provided there due to security and privacy reasons.
Thank you!
2 Likes
Bonjour.
J ai commandé une carte visa dollar par erreur il y a 30 minutes.
Merci d’annuler cette demande et ne pas envoyer de carte
request (1177682)
1 Like
Hi @psam,
We have updated you via the ticket and the issue is resolved now, you are most welcome to check.
Warm regards.
2 Likes
hello, i have no answer about my case !
1 Like
Giulio, as I can see, you have received a response to your email.
Please also note that your case is a sensitive one, that is why our relevant team needs some time to provide you with a solution.
You can be 100% sure that we will let you know once we have any updates for you.
2 Likes
“check your card statement for your 4-digit confirmation code.”
What do you mean with the above?
I’m trying to confirm my credit card connected to wirex, but there is no 4 digit code on my credit card statement.
2 Likes