Support Inquiry Escalation Thread (Part 1)

Hi @sin_bad! We are sorry for the experience you have had. The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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Hello. Terrible experience with Wirex. I sent 1.445 LTC week ago to my wirex wallet from other wallet. All of the times it was fast and good, but in this case where I really really needed this money - it gets stuck… I have contacted Wirex multiple times and they keep saying me I need to wait. BUT FOR HOW long? You can’t do this to me, it’s against the law and all normal princips.
I will be asking for a compesation about this, as I have lost money because of this.
P.S. The transaction shows confirmed with 5000+ confirmations.

My support ticket 536500

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Dear @sin_bad! This request is being looked into by our Financial team. I have escalated this accordingly. There should be an update as soon as possible.

Kind regards!

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Dear @eighteight! The issue has been escalated accordingly. Please, note that you will be updated via email as soon as possible.

Kind regards!

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@wirexapp LTC transaction with 5k confirmations - not added to my acc, shows pending. Now the same issue with ETH transaction, 100+ confs and its not credited. What is your problem??? Support tickets 536500 and 547752


i posted q request on 17-6 regarding a transfer of ETH from nanopool to my eth account . still not arrived . and also no action from the support team . nummer of my request is 545377 .

please contact me when the transction will be added to my account .

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Hi @lytsbaaske :wave:
Welcome to the Wirex Community :tada:

I’m sorry for the inconvenience caused. The Support Team is currently processing your request and will contact you as soon as possible.

Thank you for your patience! :slightly_smiling_face:

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Dear @G_C_G! The issue has been forwarded to our Verification team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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Hi @lytsbaaske! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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That’s what @Yuliia_Wirex wrote 3 days ago. :frowning:

Are you a bot?

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Your request (408794) has been received by our support team. Your ticket will be assigned and replied soon. If you wish to add additional notes to your query, please reply to this email. Please do not create duplicate requests.
In the meantime, please feel free to visit our Help Center, where you can find the answers to most questions: [Wirex Help Centre & Frequently Asked Questions |)

If your case requires urgent actions, please contact us via in-app Webchat here

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@G_C_G I am sorry to have made such an impression. I have escalated this inquiry with our Verification specialists. Please, do not miss an email from them in order to resolve the matter sooner.

Kind regards!


you have been telling this me in support for 10+ days now. Is it gonna take a month or wat?

Dear @Cameron! Please, note that you will be contacted right away once there is an update in this case.

Kind regards!

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Is it useless to find you in the wirex community? About Wirex debit card
The company is subject to four overseas regulatory agencies
Regulatory agencies, one of which is the British Financial Conduct Authority:
Enquiry: Contact us
Complaint: How to complain | FCA
In addition, the company’s website also shows that its Asian business is under the jurisdiction of a Singapore company. You may also consider contacting Monetary
Authority of Singapore seeks assistance:
Enquiry: Contact Us
Complaint: Reporting of Regulatory Breaches or Misconduct Can I check the real answer from the above webpage? ? ? I asked your question, please don’t hide my query anymore :pray::pray::pray:

Hi dear @Koo! :star_struck:

I understand your frustration , but please be advised sometimes things are not depending just on one person and my apologies for the issues you have been experiencing.

Let me know if there’s anything I can assist you on,

Many thanks!

Hi @Maryna_Wirex,


You people don’t understand how desperately I need my money.

Today I tried withdrawing cash again with the wirex and it didn’t work again. It said I exceeded my daily limit which is ridiculous. I haven’t withdrawn any cash in weeks!!!





Well. You are obviously a living person. That’s nice. :slight_smile:

Unfortunately, it is very frustrating when it is written that the request is forwarded but absolutely nothing happens.

And it’s frightening that so many customers have a problem here.

The app shows the verification will take 20 minutes. But after 5 days nothing has changed. That’s not nice. Really not.

I waited for 4 months for some reason. I email you hundreds of times. You speak repetitive words every time. What do you hope for your guests? Are you a recorder? The question is repeated and repeated. In addition to facebook Instagram you will block customers. Prevent me from checking? Please reply directly to the above answer immediately. I have asked your employees to repeat the same words every time.

Yiu as Super Ambassador,

In fact, if you lay down all the employees, you can speed up the progress. After waiting for a few months, you haven’t solved everything. I only use your wirexcard to have this end result. You use various reasons to explain that it is not your problem as a reason. If you want to withdraw money from the customer, you have to ask the customer first. You remember the hard-earned money of every civilian, not because you locked the account because of this problem. What protection do you have for customers? I have been locked by your account 2 times. I am inquiring about this. Please don’t hide all my messages anymore. I mean what humun said is really true.

I hope you are a good person and do good to Kejifu, only then will wirex make progress.

No. 316815 385466 519483