Hello @Javayim, Unfortunately, there is no update on your case so far. We are sorry for the time it is taking to resolve the matter and for the inconvenience caused by the situation. As soon as we have more details from the department in charge, we will let you know at once.
Ticket # 459402 has been outstanding since 28 April 2021. Today is the 1st of August and as yet, I have received no response except for a generic reply on 30 April stating that you currently have an increased number of tickets to respond to.
Over three months?? I find this unbelievable. The ticket is concerning 3D secure passwords that I should receive by SMS for online transactions that are still not arriving to my phone. As such, I cannot continue with online payments that require 3D verification.
For request (588543) and request (598949), my XLM withdrawal has been pending for 2 weeks and no reply for few days. The fund is still deducted without sending out. Please either send out the XLM or cancel the withdrawal and release the XLM so that I can withdraw again.
Hello @wirexuser01 , thank you for your response. Everything is good in terms of the organization of my accounts. For example when I make an online payment the money will be withdrawn. a second later on the website they will tell me that the payment has been canceled because they encountered a problem. then I will be refunded the money directly on Wirex.
I have a second question when the card will work I also want to associate my card with websites. they ask me for a country and a BIC number. I have to put my country of residence or the united kingdom? and what is the BIC of your bank?
Regarding your 2nd question, you can add your card to many websites. However, you are confusing it with a bank account because the BIC is specific to an IBAN. A credit card does not have its information.
Now I wait for verification the hole 25 days. I think that is too much and I beg for explanation why is taking so long. Please don’t just write the same answer all over again especially if you don’t answer on my question with it.
This answer that is attached I got 17th times, but I still don’t know how long must I wait for verification??? For me the “nearest time” means few hours or maybe one day. !!!